Overview
TopupCloud ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile top-up service.
Key Commitment
We never sell your personal data to third parties. Your information is used solely to provide and improve our services.
Data We Collect
Information You Provide
- Phone numbers for top-up transactions
- Email address for transaction receipts
- Payment information (processed by Stripe)
- Optional: Name for account creation
Automatically Collected Data
- IP address and location data
- Browser type and device information
- Transaction timestamps and amounts
- Usage patterns and preferences
How We Use Your Data
Service Delivery
Process your top-up transactions securely
Communication
Send transaction confirmations and receipts
Customer Support
Assist with inquiries and resolve issues
Fraud Prevention
Detect and prevent fraudulent activities
Service Improvement
Analyze usage to enhance user experience
Legal Compliance
Meet regulatory and legal requirements
Data Protection
Our Security Measures
256-bit SSL Encryption
All data transmissions are encrypted using bank-level security
PCI DSS Compliance
Payment processing meets highest industry standards
Access Controls
Strict employee access with regular security audits
Data Sharing
We only share data when necessary to provide our service:
Mobile Operators
Phone numbers and top-up amounts to complete transactions
Payment Processors (Stripe)
Payment information for secure transaction processing
Legal Authorities
Only when required by law or court order
Your Rights
Under GDPR, you have the right to:
To exercise any of these rights, please contact us at privacy@topupcloud.eu
Data Retention
We retain your data only as long as necessary to provide our services and comply with legal obligations:
| Data Type | Retention Period |
|---|---|
| Transaction Records | 7 years (legal requirement) |
| Account Information | Until account deletion + 30 days |
| Marketing Data | Until consent withdrawn |
| Support Tickets | 2 years after resolution |
Security Measures
Technical Security
- • End-to-end encryption
- • Regular security audits
- • Firewall protection
- • DDoS mitigation
Organizational Security
- • Employee training
- • Access controls
- • Data minimization
- • Incident response plan
Report Security Issues
If you discover a security vulnerability, please report it to security@topupcloud.eu
Contact Us
Data Protection Officer
al. Jana Pawła II 43A/13, 09-410 Płock, Poland
For general inquiries, visit our Contact Page
Contact SupportPolicy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.